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Questions for Usability Testing

Layout design 

What is your first impression of this design/layout?

What do you notice first when you look at this screen/page?

Did you have any trouble understanding the interface?

Design clarity 

How would you rate the clarity of the instructions/guidance provided?

Do the options/buttons/links make sense to you?

Are there any terms or language used that are unclear?

Were there any elements on the screen that distracted you or seemed unnecessary?

Design look and feel 

How did using this product make you feel?

Were there any moments of frustration or delight while using this product?

How does the overall aesthetic appeal to you?

How would you describe the tone and language used in the product?

How would you describe the overall look and feel of the interface?

Does anything stand out to you immediately as either positive or negative?

Findability and navigation experience 

Were you able to find all the necessary information to complete this task?

How easy or difficult is it to navigate between different sections/pages?

Did the product behave the way you expected it to during this task?

Did you feel confident in your ability to complete this task successfully?

Interaction experience

Ask these questions after the user completes tasks.

Did you find any features particularly helpful or frustrating?

Did you encounter any problems that you didn’t expect?

Did you feel in control while using the product, or did it feel unpredictable?

What did you like most about using this product?

What did you like least about using this product?

How responsive was the product to your actions? Did you encounter any delays or unexpected behavior?

Error handling and recovery

Did you encounter any errors or problems while using the product?

How clear and helpful were the error messages or alerts?

Were you able to recover from any errors easily?

Did you encounter any situations where you weren’t sure what to do next?

Overall impression of a product

Is there anything specific that stood out to you during this session?

How would you describe this product to a friend who has never seen it before?

How does this product compare to others you have used for similar tasks?

What are the strengths of this product?

What are the weaknesses of this product?

Is there anything else you would like to see included in future updates?


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